Shipping, Address & Contact Information
1. Delivery Information
Orders are prepared after payment confirmation and handed over to our shipping carrier. Preparation time may vary depending on order volume, product type, and personalization requirements.
- Average preparation time: 2–5 business days
- Average delivery time: 5–12 business days
Delivery times may vary based on the delivery address, destination country, shipping carrier, public holidays, and customs processes.
2. International Delivery
Pawtra works to complete the delivery process for international orders as quickly as possible. Delivery times for international shipments may vary by country and carrier.
Customs processing, domestic distribution in the destination country, and official inspections may affect delivery timelines.
3. Customs & Taxes
Any customs duties, import fees, or additional charges that may arise on international orders are the responsibility of the buyer. These fees vary by country and cannot be determined in advance by Pawtra.
4. Address Information
The customer is responsible for entering a complete and accurate delivery address at the time of ordering. Pawtra is not responsible for delays caused by incomplete or incorrect addresses.
5. Order Tracking
Once your order is shipped, tracking information will be sent to you by email or SMS where available.
6. Company & Contact Information
Company Name: Sadi Alemdaroğlu
Trade Name: Oto Ford
Brand Name: Pawtra
Website: www.pawtra.net
Address: Şeker Mah. 6105. Cad. No: 59/A Kocasinan / Kayseri, Turkey
Email: pawtraofficial@gmail.com
Phone: +90 543 554 52 51
For order questions, delivery inquiries, cancellation or return requests, and all other support matters, please don't hesitate to get in touch. We'll get back to you as soon as possible.