Refund & Revision Policy

Personalized Orders

Pawtra products are created specifically from the photos, style choices, and instructions supplied for each order. Because personalized work cannot normally be resold, change-of-mind returns and cancellations are limited once custom creative work begins, to the extent permitted by applicable law.

Cancellations

Contact us as soon as possible if you need to cancel. A cancellation may be accepted before creative production begins. Once the first proof has been delivered or the first revision stage has started, custom work has begun and the order is no longer eligible for cancellation or a change-of-mind refund, except where applicable law requires otherwise.

Preview and Approval

Artwork orders receive a watermarked preview before canvas production. Nothing moves into physical production until the customer approves the preview. Once approval is given and production begins, the artwork, format, size, and order cannot be changed or cancelled.

Revisions

Three revision rounds are included with eligible personalized artwork orders. Your personalized artwork includes up to 3 free revision rounds before final approval. A revision is a reasonable adjustment to the selected creative direction. A completely new concept, a change outside the original brief, or restarting with substantially different instructions may require a new order.

72-Hour Approval Window

After each preview is delivered, you have 72 hours to approve the artwork or request a revision. If no action is taken within 72 hours, the artwork will be automatically approved and prepared for production. Each new revised preview restarts the 72-hour window.

Digital Products

Personalized digital products are non-refundable once creation or delivery has begun with any consent or acknowledgement required by applicable law. This does not affect rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Items

Report visible damage, a manufacturing defect, or an incorrect item within 7 days of delivery. Include your order number and clear photos of the product, packaging, shipping label, and affected area. Eligible claims are handled with a replacement or another remedy required by applicable law. The 7-day reporting request does not limit non-waivable statutory rights.

Photo Quality and Instructions

Customers are responsible for supplying images and instructions they are authorized to use. When a submitted photo is unsuitable, Pawtra may request another image before continuing. Colors can appear slightly different across screens and printed materials.

Incorrect Address and Failed Delivery

Customers must provide a complete and accurate delivery address. Reshipping, replacement, or carrier charges caused by an incorrect or incomplete address are paid by the customer.

Approved Refunds

When a refund is approved, it is issued to the original payment method. Processing time after issuance depends on the payment provider or bank.