Frequently Asked Questions

🐾 How does the custom portrait process work?

Simply place your order, then send us your pet's photo and name via message. We'll create your custom portrait within 24 hours and send it to print.

📸 What kind of photo should I send?

Any clear, well-lit photo of your pet works great. Front-facing photos give the best results. The higher the resolution, the better!

⏱️ How long does delivery take?

Production takes 2-5 business days. Shipping within the USA takes 3-7 business days. Total: approximately 7-14 business days.

💰 Can I see a preview before printing?

Yes! We send you a digital preview for approval before sending to print.

🔄 What if I'm not happy with my portrait?

We offer a 30-day satisfaction guarantee. If there's a quality issue, we'll reprint or refund your order — no questions asked.

🐈 Can I order for my cat too?

Absolutely! We create portraits for dogs, cats, and all beloved pets.

🎁 Is this a good gift?

Yes! Our portraits are one of the most unique and emotional gifts for pet lovers. Perfect for birthdays, holidays, and memorials.

📧 How do I send my pet's photo?

After placing your order, you'll receive a confirmation email. Simply reply to that email with your pet's photo and name.