Shipping & Delivery Policy

Where We Deliver

Pawtra offers tracked delivery to supported international destinations. Available destinations and shipping methods are shown at checkout. Delivery is not described as free unless a specific checkout offer says so.

Production Time

Personalized canvas production typically takes 3–5 business days after the artwork has been approved. Production time begins after approval, not necessarily on the order date. Orders that require a new photo, more information, or revisions may take longer.

Shipping Cost and Taxes

Shipping is calculated at checkout according to the destination, selected service, and products in the order. Product prices are displayed tax-inclusive where applicable. Customs duties, import fees, brokerage charges, or local charges that are not collected at checkout remain the recipient's responsibility.

Tracking and Delivery Estimates

Tracking is provided for physical orders after dispatch. Delivery estimates are estimates rather than guaranteed arrival dates. Carrier delays, customs processing, severe weather, local service interruptions, and peak-season volume can affect delivery.

Correct Address Required

Customers are responsible for entering a complete and accurate shipping address before checkout. When an incorrect or incomplete address causes a return, failed delivery, loss, or the need for replacement, the customer is responsible for the additional reshipping or replacement cost.

Returned or Unclaimed Packages

An order returned because it was refused, unclaimed, or could not be delivered may be shipped again after the customer confirms the address and pays the new shipping charge. Personalized product costs are not refundable solely because a package was unclaimed or the address was incorrect, except where applicable law requires otherwise.

Damage in Transit

Inspect the package soon after delivery. Report visible shipping damage within 7 days and include your order number and clear photos of the product, packaging, shipping label, and damage. Eligible claims are handled with a replacement or another remedy required by applicable law.

Marked Delivered but Not Received

When tracking shows delivered but the parcel cannot be found, check the delivery location, household members, neighbors, reception area, and carrier notices. Then contact the carrier and Pawtra promptly so the available delivery information can be reviewed.

Digital Orders

Digital-only products do not require physical shipping. Delivery instructions for the digital file are sent electronically using the contact information supplied with the order.