Shipping Policy

Processing Time

All portraits are custom-made. Please allow 2-5 business days for production after we receive your pet's photo.

Shipping Times

🇺🇸 USA: 3-7 business days
🇬🇧 UK: 7-14 business days
🇪🇺 Europe: 7-14 business days
🇳🇿 Rest of World: 10-20 business days

Total Delivery Time

From order to delivery, expect 7-14 business days for USA orders.

Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your portrait's journey home.

Shipping Carriers

We ship via USPS, FedEx, and UPS depending on your location.

Lost or Delayed Packages

If your package is delayed or lost, please contact us at lumenofficial3@gmail.com and we'll investigate immediately.