PAWTRA ART

Cancellation & Return Policy

This policy explains how cancellations, returns, reprints, and refunds work for Pawtra orders.

Cancellations

You may request cancellation within 24 hours of placing your order, as long as production has not started. For custom portrait orders, production may begin after your digital preview is approved or after your order details are confirmed.

After preview approval or production start, cancellation is not possible because the product is made specifically for you.

Personalized Product Returns

Pawtra products are personalized and made to order. For this reason, we do not accept change-of-mind returns after approval or production.

Reprints, Replacements, and Refunds

If your order arrives damaged, incorrect, defective, or does not match the approved preview, contact us within 30 days of delivery. Depending on the issue, we may offer a free reprint, replacement, or refund.

How to Contact Us

Email pawtraofficial@gmail.com with your order number, a short explanation, and clear photos of the issue. If the item arrived damaged, please also include photos of the packaging.

Important Note

Refunds are not available for low-quality customer photos, spelling mistakes submitted by the customer, or design choices that were approved before printing. Please review your order details and preview carefully before approval.